Privacy policy
Last updated: January 23, 2026.
In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), users are informed of the following:
1. Data Controller
Controller: INSUFFƎR®
Address: Madrid, Spain
Email: contact@insuffer.com
For the purposes of this Policy, INSUFFƎR® is the data controller of the personal data collected through the website.
2. Personal Data We Collect
We collect personal information when users interact with our website, for example when placing an order, registering, or contacting us.
The types of data we may process include:
Data provided directly by the user
- First and last name
- Postal address
- Email address
- Phone number
- Billing and shipping information
- Account data (username and encrypted password)
- Communications sent to customer support
Data collected automatically
- IP address
- Browser and device type
- Browsing and website usage data
- Cookies and similar technologies
Data obtained from third parties
We may receive data from technology providers such as Shopify or payment platforms, necessary to manage orders, payments, and deliveries.
3. Purposes of Data Processing
We process personal data in order to:
- Manage orders, shipments, returns, and payments
- Create and manage user accounts
- Respond to inquiries or requests
- Send communications related to orders
- Send marketing communications if authorized by the user
- Improve our services and user experience
- Comply with legal obligations
- Prevent fraud and misuse of the website
4. Legal Basis for Processing
The legal bases for processing personal data are:
- Performance of a contract (order and service management)
- User consent (forms, marketing, non-essential cookies)
- Compliance with legal obligations
- Legitimate interest of the controller to improve and protect the service
5. Marketing Communications
We will only send promotional communications if the user has given explicit consent.
Users may unsubscribe at any time via the links included in the emails or by writing to contact@insuffer.com.
6. Data Retention
Data will be retained:
- While a business relationship exists
- As long as necessary to comply with legal obligations
- Until the user requests deletion, where legally applicable
7. Data Recipients
Data may be shared with:
- Technology service providers (e.g., Shopify)
- Payment gateways
- Shipping and logistics companies
- Tax and accounting advisors
- Public authorities when legally required
No data will be shared with third parties for commercial purposes without consent.
8. International Data Transfers
Some providers may be located outside the European Economic Area.
In such cases, INSUFFƎR® ensures that the safeguards required by the GDPR are applied, such as Standard Contractual Clauses approved by the European Commission.
9. User Rights
Users may exercise the following rights:
- Access to their data
- Rectification of inaccurate data
- Erasure of their data
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent at any time
To exercise these rights, users may write to contact@insuffer.com specifying the right they wish to exercise.
Users also have the right to lodge a complaint with the Spanish Data Protection Authority (www.aepd.es) if they believe that processing does not comply with the regulations.
10. Data Security
INSUFFƎR® adopts the necessary technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, or unauthorized access.
However, no system is completely secure, and users should be aware of this.
11. Minors’ Data
Our services are not intended for minors under 14 years of age.
We do not knowingly collect data from minors without parental consent.
12. Cookies
This website uses its own and third-party cookies.
Detailed information is available in our Cookies Policy.
13. Third-Party Links
The website may contain links to third-party websites.
INSUFFƎR® is not responsible for their privacy policies or content.
14. Amendments
INSUFFƎR® reserves the right to modify this Policy to adapt it to legal or technical changes.
Any changes will be published on this page.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may contact us by phone or by email at contact@insuffer.com.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.